Questions? We have answers.
You can find answers to commonly asked questions below
Mobility for Jira
Our offering is the most complete and feature-rich on the market. Since 2012 we have worked closely with the most sophisticated and demanding organizations using Jira to support their mobile use cases.
Here are a few additional reasons why you might want to consider using our app
- You want your Jira Service Management Clients to be able to create requests on mobile
- You use other Jira add-ons and want that investment to be usable on mobile
- You want to support complex workflows on mobile for ITSM including Jira Assets and Forms
- You want to fully configure the app for maximum efficiency when on the go
For a comparison of products click here.
Yes, for Jira users including Service Management Agents, you can use the Team app. For entering Jira Service Management Portal your users can use the simplified Portal app. Both are included in our offering.
Yes, we support iOS and Android and strive for feature and user interface parity. We also include a native macOS app.
Yes, our app works with most SAML based Identity Providers like ADFS, Okta, Ping Identity, OneLogin, Google (to name a few) without making any changes.
You can download our app packages (.ipa, .apk) and wrap the apps for your MDM solutions. For some products, our apps work without any wrapping. We support Microsoft Intune, MobileIron and many more. Please contact us.
Yes, we support the most important add-ons on the Atlassian Marketplace. Should your app not be supported we can build in support upon demand. We also support Atlassian-owned products not yet supported on their app such as JSM Portal, Assets, Forms, Jira Product Discovery. Please contact us for more details.
Google Sheets Integration for Jira
If you repeatedly need to export data from Jira to your spreadsheets, our integration products are for you.
Once setup, exporting data becomes a breeze, always in-sync, everyone who you provide permissions can easily create their own exports. Our products are the most complete, most convenient, and provide the highest degree of automation.
Unlike other solutions, ours works straight out of Jira. No tinkering in the spreadsheet itself required.
Atlassian announced in the summer of 2022 that they were killing their app Jira Cloud for Sheets. They reversed the decision after an outcry. However, long standing issues have not been addressed. Also, there have been no enhancements since then.
If you no longer believe that Atlassian is serious about supporting Jira Cloud for Sheets then consider our app Google Sheets Integration for Jira.
First, install the add-on in Jira Cloud or Datacenter. Then obtain the Google Sheets API keys. You may need to follow a few configuration steps:
After that, simply upload the obtained key on the Add-on configuration page and you are ready for your first export.
API calls to Google Sheets are free. There will not be any additional charges.
However, there are time-based API call limits. For example, if you have a large Jira instance with many real-time updates going to Google Sheets you may need to increase the API call limit. Increasing the API limit is free.
For more details see this documentation page.
Yes. Our solution support bi-directional synchronization if desired. There is an additional setup step which requires to install our free Google Workspace app. Please follow these steps.
Excel Online Integration for Jira
If you repeatedly need to export data from Jira to your spreadsheets, our integration products are for you.
Once setup, exporting data becomes a breeze, always in-sync, everyone who you provide permissions can easily create their own exports. Our products are the most complete, most convenient, and provide the highest degree of automation.
Unlike other solutions, ours works straight out of Jira. No tinkering in the spreadsheet itself required.
First, install the add-on in Jira Cloud or Data Center. Then obtain the Excel Online API keys. You may need to follow a few configuration steps:
After that, simply upload the obtained key on the Add-on configuration page and you are ready for your first export.
If you simply want to download a XLSX file to your desktop, no additional configuration is necessary.
API calls to Excel Online are free. There will not be any additional charges.
However, there are time-based API call limits. For example, if you have a large Jira instance with many real-time updates you may need to increase the API call limit. Increasing the API limit is free.
Excel has a high API call limit, increasing it will rarely be necessary.
Yes. Our solution support bi-directional synchronization if desired. There is an additional setup step which requires to install our free Google Workspace app. Please follow these steps.
Snowflake for Jira
If you need to access Jira data to get more insights on business initiatives, operational performance or resource utilization in a scalable manner, Snowflake for Jira is a game-changer for you.
Whether you already use Snowflake in your organization or are just getting started, our app lends itself to reliably feed your cloud-based data warehouse with all necessary data.
Our predefined schema will get you going within minutes, no matter if you want to combine Jira data with other sources, turn data into actions across business and teams, or just create sophisticated reports and dashboards.
To export Jira issue data to Snowflake, you will need a database in Snowflake, user credentials to access that database, and your Snowflake account identifier. It will take only minutes to set it up and start exporting Jira data. Follow these three simple steps.
Yes. We support AWS PrivateLink connections to your Snowflake instance. If you use at least the Business Critical tier of Snowflake, this can optionally be set up.
Databricks for Jira
If you need to access Jira data to get more insights on business initiatives, operational performance or resource utilization in a scalable manner, Databricks for Jira is a game-changer for you.
Whether you already use Databricks in your organization or are just getting started, our app lends itself to reliably feed your cloud-based data intelligence platform with all necessary data.
Our predefined schema will get you going within minutes, no matter if you want to combine Jira data with other sources, turn data into actions across business and teams, or just create sophisticated reports and dashboards.
To export Jira issue data to Databricks, you will need a database in Databricks, user credentials to access that database, and your Databricks account identifier. It will take only minutes to set it up and start exporting Jira data. Follow these simple steps.
Yes, Databricks for Jira support Unity Catalog.
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