Questions? We have answers.

You can find answers to commonly asked questions below

Mobility for Jira icon

Mobility for Jira

Our offering is the most complete and feature-rich on the market. Since 2012 we have worked closely with the most sophisticated and demanding organizations using Jira to support their mobile use cases. For a comparison of products click here.

Yes, for Jira users including Service Desk Agents, you can use the Team app. For entering Jira Service Desk Client Portal your users can use the simplified Portal app. Both are included in our offering.

Yes, we support iOS and Android and strive for feature and user interface parity.

Yes, our app works with most SAML based Identity Providers like ADFS, Okta, Ping Identity, OneLogin, Google (to name a few) without making any changes.

You can download our app packages (.ipa, .apk) and wrap the apps for your MDM solutions. For some products, our apps work without any wrapping. Please contact us.  

Yes, our server licenses are perpetual. They can be used with limitations after maintenance expires. However, we recommend to renew maintenance so that you always receive the most up-to-date versions of our add-on and mobile apps.

Yes, we support the most important add-ons on the Atlassian Marketplace. Should your app not be supported we can build in support upon demand. Please contact us for more details. 

Google Sheets Integration icon

Google Sheets Integration for Jira

If you repeatedly need to export data from Jira to your spreadsheets, our integration products are for you.

Once setup, exporting data becomes a breeze, always in-sync, everyone who you provide permissions can easily create their own exports. Our products are the most complete, most convenient, and provide the highest degree of automation.

Unlike other solutions, ours works straight out of Jira. No tinkering in the spreadsheet itself required.

First, install the add-on in Jira Cloud, Server or Datacenter. Then obtain the Google Sheets API keys. You may need to follow a few configuration steps:

Google Sheets steps

After that, simply upload the obtained key on the Add-on configuration page and you are ready for your first export.

API calls to Google Sheets are free. There will not be any additional charges. 

However, there are time-based API call limits. For example, if you have a large Jira instance with many real-time updates going to Google Sheets you may need to increase the API call limit. Increasing the API limit is free.

For more details see this documentation page.

Excel Online Integration icon

Excel Online Integration for Jira

If you repeatedly need to export data from Jira to your spreadsheets, our integration products are for you.

Once setup, exporting data becomes a breeze, always in-sync, everyone who you provide permissions can easily create their own exports. Our products are the most complete, most convenient, and provide the highest degree of automation.

Unlike other solutions, ours works straight out of Jira. No tinkering in the spreadsheet itself required.

First, install the add-on in Jira Cloud, Server or Datacenter. Then obtain the Excel Online API keys. You may need to follow a few configuration steps:

Excel Online steps

After that, simply upload the obtained key on the Add-on configuration page and you are ready for your first export.

API calls to Excel Online are free. There will not be any additional charges. 

However, there are time-based API call limits. For example, if you have a large Jira instance with many real-time updates you may need to increase the API call limit. Increasing the API limit is free.

Excel has a high API call limit, increasing it will rarely be necessary.

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